Shipping & Returns

Deliveries

We ship within the UK and Internationally every day - we currently accept online orders within the UK mainland and the following countries;

Austria
Belgium
Bulgaria
Cyprus
Czech Republic
Denmark
Finland
France
Germany
Greece (mainland)
Hungary
Ireland
Italy
Latvia
Luxembourg
Monaco
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain (mainland)
Sweden
United States of America (Please email us with your order requirements, to receive a competitive shipping quote).

however, if your country isn't listed please contact us via email or telephone to obtain a shipping quote to your destination.

We supply high quality audio equipment direct to the trade and public - all goods sold are brand new and supplied in perfect, fully working condition unless clearly stated otherwise.

Orders are normally despatched within 2 working days, but please allow up to 10 Working Days for orders to be processed and delivered. If required sooner, please contact us before placing an order online and we will do our best to accommodate you.
In the rare circumstances when it is envisaged that an order will take longer than 10 Working Days to be despatched to you (e.g. due to a supplier’s stock shortage) we will contact you immediately.

If originally requested items are no longer available, lean-business.co.uk may offer you an alternative or substitute product, however, in these cases you are entitled to refuse the offer or have the items despatched to you and then lean-business.co.uk will cover the cost of returning the item if they are not suitable.

Deliveries will be made via our courier company, you should be aware that a contact telephone number is a mandatory requirement for every delivery and failure to provide an appropriate number may delay the delivery of your order.
UK Customers may opt for a time specific or Saturday delivery, subject to the service being available and the payment of the additional costs incurred - please contact us to arrange any such service. Each order despatched is packed with extreme care using appropriate packing, but in the unfortunate event that you do experience any damages during transit, please notify us immediately either by e-mail or telephone and then in writing within 7 days.

Delivery Charges

Shipping Prices to your destination will automatically be calculated by the website, simply place the items you require in your basket and proceed to checkout to view our competitive shipping rates.
Shipping price examples follow for your information:

* Note the listed prices cover most mainland Europe locations, however Bulgaria, Latvia, Greece and Cyprus attract an increased fee of £25 per order + £3 per item.

Please email or call to obtain shipment pricing to island locations or other destinations outside of our published destination list above.

Returns
Refunds will be given, provided written (email, letter or fax) confirmation is recieved from the customer within 7 days of delivery of the product/s. We can accept returns of complete product, which is unused and in an "as new" condition. For your protection, where you are returning an item to us, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, as a subtiture product, or the item is faulty. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost.
Please also note that you will be responsible for the costs of collection in the event that our specialist courier service collect a large item from you to return to us.

lean-business.co.uk will remind you of the terms and conditions of your order (and order cancellation) via a confirmation email upon processing of your order. We are confident that our products will be supplied to you in excellent condition; however in the unlikely event you are dissatisfied; please notify us immediately to enable us to resolve the issues as soon as possible.